Shipping Policy
SHIPPING COMPANIES
- DHL
- FEDEX
- USPS
- POST OFFICE
- KNUTSFORD
Shipping time with dhl and fedex will varies according to countries. Shipping to the United States with FEDEX can be from next day delivery to 2 working days. Shipping with DHL can be from 2 working days to 5 working days. Shipping with USPS can be from 5 working days to 15 working days depending on the method of shipment used.
Shipping to Canada and the rest of the world with FEDEX, DHL and USPS with take from 3 working days to 15 working days. With FEDEX and DHL it can be from 3-5 working days.
PROCESSING TIME
Processing time is subjected to be changed based on the items you select and based on what material is in stock at that particular time, Shipping and processing time are two different times.
Processing for items without rhinestone is normally 4 weeks. After item is processed the shipping time takes effect. Processing for items with rhinestone is normally 3 months. After item is processed the shipping time takes effect.
RUSH OPTIONS (SHIPPING & PROCESSING)
Rush order option is always available. How this works is if a customer needs an item before the processing time stated about the item can be delivered once its possible for a specific date. If a customer does a rush order the customer must select rush shipping on checkout.
If a customer needs the item after noraml processing time but wants to cut down on shipping they will select EXPRESS shipping to reduced the time on shipping ONLY. This doesnt affect processing time, Rush order is what affects processing time. Rush shipping is what affect the shipping time.
ADDITIONAL INFORMATION
If the item is out of stock the designer will contact you for a new shipping date. If a customer request to have an item shipped to another address than what is provided on the order customer is responsible for the package and if there is an additional cost customer is also responsible for payment before item can be shipped to that new address, They will also need to update shipping as well either in paypal or reorder with the correct address. If an item is returned without a reason designer is not responsible for that item. If it is returned because the customer failed to pick up or receive item buyer is responsible for re-shipping payment. Express delivery will attract a cost. Signature will be required when items are delivered. There is NO REFUND on shipping.