Hi welcome to Nish Kollection. Consultation fee must be paid before meeting is held. Consultation fee is NON REFUNDABLE. Consultation can be done by phone or online this will consist of getting your measurements if you are unaware of your measurements. There will be a discussion of the design that MUST be from Nish kollection unless decided otherwise with the designer. You have the option to customize that design. Clients should come prepared with the necessary information of how they want the design to look from top to bottom. Decide on a wedding date and when they would like to have the dress in hand. Once an agreement is reached on the complete design order can be placed. Once design is confirmed and order is placed it cannot be canceled or refunded. If a deposit is made it is NON REFUNDABLE. Please be sure before payment is made.